Refund policy
At Maddouri.com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please take a moment to review our return policy below:
Return Period: You have 30 days from the date of delivery to initiate a return.
Eligibility: To be eligible for a return, your item must be in unused and in the same condition that you received it. It must also be in the original packaging.
Return Process:
- Contact our customer support team at zcomfortassistance@gmail.com to request a return authorization.
- Our team will guide you through the return process and provide you with the necessary instructions.
- Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
- Ship the item back to the address provided by our customer support team. Please ensure that the package is adequately insured and tracked.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
Refunds: If your return is approved, we will process a refund to your original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's processing times.
Return Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
Exchanges: We do not offer direct exchanges. If you need a different item, please follow the return process for a refund and place a new order for the item you desire.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable.
Cancellation Policy:
- If the product has not left our warehouse yet, we offer free cancellation and a full refund.
- If the product has left our warehouse and is being processed, we offer a 80% refund.
- If the product is in transit, on its way to the local post office or out for delivery, we offer no refund.
Replacement Requests:
If you have received a defective item and have requested a replacement, once we provide you with a free replacement, no further returns or refunds will be allowed for that specific item. The replacement process is considered final, and additional return or refund requests for the same item will not be accommodated.
At Maddouri.com, our priority is to ensure your satisfaction by providing suitable resolutions for any issues encountered with our products. We strive to offer a seamless experience and aim to address any concerns promptly through our replacement process.
We appreciate your understanding and cooperation in adhering to this policy. Our team remains dedicated to assisting you throughout the replacement procedure and ensuring that you receive a satisfactory resolution.
*Please note that in the event we have sent an alternative product as per your request during the return or replacement process, no further refunds or free replacements will be offered for the initially purchased item. Once an alternative product is provided and accepted, the resolution is considered final, and subsequent return requests or replacement claims for the original item will not be accommodated.
Questions or Assistance: If you have any questions or need assistance with the return process, please contact our customer support team. We are here to help and ensure that your return experience is smooth and convenient.
Thank you for shopping at Maddouri.com. We value your satisfaction and strive to provide you with the best possible service. Your feedback is essential to us, and we are committed to addressing any issues promptly and efficiently.
Address Change Policy:
We understand that circumstances may change, and you may need to update the shipping address for your order. To ensure a smooth process, please take note of our address change policy outlined below:
Address Change Before Order Processing: If you need to change the shipping address for your order and it has not yet been processed, we are happy to assist you free of charge. Simply contact our customer support team at zcomfortassistance@gmail.com with your updated address details, and we will make the necessary adjustments.
Address Change After Order Placement: If you realize that you need to change the shipping address after your order has been placed but before it enters the transit phase, we will make every effort to accommodate your request. However, please note that any address changes made after the order has been processed may incur additional fees.
Address Change After Transit Phase: Once your order has entered the transit phase, meaning it is on its way to the local post office or out for delivery, we may still attempt to update the shipping address. However, please be aware that any changes made at this stage may require payment of a shipping fee by the customer.
We strive to provide flexibility and convenience to our customers, but it's essential to understand that address changes become increasingly challenging once the order has progressed in the shipping process. Therefore, we encourage you to review your shipping details carefully before completing your purchase to avoid any inconvenience.
If you have any questions or need assistance with changing your shipping address, please don't hesitate to reach out to our customer support team. We are here to help and ensure that your shopping experience with us is hassle-free and enjoyable.